Frequently Asked Questions
Product & Material
- Material: 87.5% nylon + 12.5% spandex, offering high elasticity and softness.
- Thickness: 50D velvet texture, ideal for daily wear and light warmth.
- Material: 87.5% nylon + 12.5% spandex, offering high elasticity and softness.
- Thickness: 50D velvet texture, ideal for daily wear and light warmth.
- Designed with anti-snag technology, but we recommend:
- Trim nails or wear gloves when putting them on.
- Avoid contact with sharp objects and hand wash separately (see care instructions).
- Designed with anti-snag technology, but we recommend:
- Trim nails or wear gloves when putting them on.
- Avoid contact with sharp objects and hand wash separately (see care instructions).
Size & Fit
We have 4 sizes. Here's the size guide:
S
- Height (ft.): 5'1"–5'5"
- Hip (inch): 31.5"–43.3"
- Weight Reference: <110 lbs (about 50kg)
M
- Height (ft.): 5'3"–5'8"
- Hip (inch): 43.3"–51.2"
- Weight Reference: <160 lbs (about 72.5kg)
L
- Height (ft.): 5'7"–6'1"
- Hip (inch): 51.2"–59.1"
- Weight Reference: <200 lbs (about 90kg)
XL
- Height (ft.): 5'8"–6'3"
- Hip (inch): 59.1"–66.9"
- Weight Reference: <240 lbs (about 110kg)
Measurement Guide
1. Hip:Measure around the fullest part of your hips while standing.
Note:The stretchy fabric adapts to a range
We have 4 sizes. Here's the size guide:
S
- Height (ft.): 5'1"–5'5"
- Hip (inch): 31.5"–43.3"
- Weight Reference: <110 lbs (about 50kg)
M
- Height (ft.): 5'3"–5'8"
- Hip (inch): 43.3"–51.2"
- Weight Reference: <160 lbs (about 72.5kg)
L
- Height (ft.): 5'7"–6'1"
- Hip (inch): 51.2"–59.1"
- Weight Reference: <200 lbs (about 90kg)
XL
- Height (ft.): 5'8"–6'3"
- Hip (inch): 59.1"–66.9"
- Weight Reference: <240 lbs (about 110kg)
Measurement Guide
1. Hip:Measure around the fullest part of your hips while standing.
Note:The stretchy fabric adapts to a range
Care & Maintenance
Please follow these steps to extend their lifespan:
- No machine wash/bleach: Hand wash in cold water only.
- Wash separately: Avoid friction with other clothes.
- Use mild detergent: Gently squeeze in 40°C soapy water; do not scrub.
- Drying: Lay flat in shade; never sun-dry or tumble dry.
Please follow these steps to extend their lifespan:
- No machine wash/bleach: Hand wash in cold water only.
- Wash separately: Avoid friction with other clothes.
- Use mild detergent: Gently squeeze in 40°C soapy water; do not scrub.
- Drying: Lay flat in shade; never sun-dry or tumble dry.
Orders & Shipping
- Standard shipping: $6.99 (varies by location).
- Free shipping: Automatically applied to orders over $99.
- Standard shipping: $6.99 (varies by location).
- Free shipping: Automatically applied to orders over $99.
- Processing: 2–3 business days; global delivery in 6–9 business days.
- Customs duties: Buyer’s responsibility based on local regulations.
- Processing: 2–3 business days; global delivery in 6–9 business days.
- Customs duties: Buyer’s responsibility based on local regulations.
Returns & Support
- Manufacturing defects: Contact us with photos and order number within 30 days for exchange.
- Return policy: Unused items with tags can be returned within 30 days.
Returns or Exchanges are available if initiated within 30 days of receiving your package. Please email us within 30 days of delivery to request the return. Any claims made after 30 days will NOT be accepted. Shipping, handling fees and any insurance fees are non-refundable.
Check out our returns policy>
- Manufacturing defects: Contact us with photos and order number within 30 days for exchange.
- Return policy: Unused items with tags can be returned within 30 days.
Returns or Exchanges are available if initiated within 30 days of receiving your package. Please email us within 30 days of delivery to request the return. Any claims made after 30 days will NOT be accepted. Shipping, handling fees and any insurance fees are non-refundable.
Check out our returns policy>
Still need assistance?
You can also send us an email: help@vikenplan.com
Customer service hours are 9am - 6pm Pacific, Monday - Friday.