Help Center

To help us serve you better, you can find answers to your questions here.

Shop now

Frequently Asked Questions

Product & Material

Q1:What is the material and thickness of the stockings?
  • Material: 87.5% nylon + 12.5% spandex, offering high elasticity and softness.
  • Thickness: 50D velvet texture, ideal for daily wear and light warmth.
  • Material: 87.5% nylon + 12.5% spandex, offering high elasticity and softness.
  • Thickness: 50D velvet texture, ideal for daily wear and light warmth.
Q2: Are these stockings prone to snags? How to prevent them?
  • Designed with anti-snag technology, but we recommend:
  • Trim nails or wear gloves when putting them on.
  • Avoid contact with sharp objects and hand wash separately (see care instructions).
  • Designed with anti-snag technology, but we recommend:
  • Trim nails or wear gloves when putting them on.
  • Avoid contact with sharp objects and hand wash separately (see care instructions).

Size & Fit

Q3: Is this a free-size product? What body types does it fit?
  • A: Yes, one-size-fits-all with the following ranges:
  • Height: 155cm–178cm
  • Hip: 85cm–120cm
  • Weight reference: <140 lbs (~63.5kg)
  • Waist stretch: Natural waist 98cm (can stretch up to 90cm).
  • A: Yes, one-size-fits-all with the following ranges:
  • Height: 155cm–178cm
  • Hip: 85cm–120cm
  • Weight reference: <140 lbs (~63.5kg)
  • Waist stretch: Natural waist 98cm (can stretch up to 90cm).

Care & Maintenance

Q4: How should I properly wash the stockings?

A: Follow these steps to extend their lifespan:

  1. No machine wash/bleach: Hand wash in cold water only.
  2. Wash separately: Avoid friction with other clothes.
  3. Use mild detergent: Gently squeeze in 40°C soapy water; do not scrub.
  4. Drying: Lay flat in shade; never sun-dry or tumble dry.

A: Follow these steps to extend their lifespan:

  1. No machine wash/bleach: Hand wash in cold water only.
  2. Wash separately: Avoid friction with other clothes.
  3. Use mild detergent: Gently squeeze in 40°C soapy water; do not scrub.
  4. Drying: Lay flat in shade; never sun-dry or tumble dry.

Orders & Shipping

Q5: What are the shipping costs? Is there free shipping?
  • Standard shipping: 6.99 (varies by location).
  • Free shipping: Automatically applied to orders over $99.
  • Standard shipping: 6.99 (varies by location).
  • Free shipping: Automatically applied to orders over $99.
Q6: How soon will my order ship? Who pays customs duties?
  • Processing: 1–3 business days; global delivery in 5–15 business days.
  • Customs duties: Buyer’s responsibility based on local regulations.
  • Processing: 1–3 business days; global delivery in 5–15 business days.
  • Customs duties: Buyer’s responsibility based on local regulations.

Returns & Support

Q7: What if the item is damaged or defective?
  • Manufacturing defects: Contact us with photos and order number within 7 days for exchange.
  • Return policy: Unused items with tags can be returned within 180 days.
  • Manufacturing defects: Contact us with photos and order number within 7 days for exchange.
  • Return policy: Unused items with tags can be returned within 180 days.

Still need assistance?

You can also send us an email: help@vikenplan.com

Customer service hours are 9am - 6pm Pacific, Monday - Friday.

Contact us

Find us on Instagram